Drivers / Vehicles / Insurance

Reliable, Safe & Responsible Drivers

Xpress employs a complete screening program for new hires and a rigorous training program before putting our drivers on the road with passengers.

Our Basic requirements for new drivers necessitate that drivers must:

  1. Possess a MI driver's license
  2. Be licensed as Chauffeur drivers for at least 2 full years
  3. Have a clean driving record
  4. Have experience chauffeuring passengers

Our employment screenings include:

  1. Employment Background Checks to investigate work history & experience
  2. Criminal Background checks including a check for inclusion in the National Sex Offender Registry
  3. Employee Health Screenings (which include a TB test) to determine physical aptitude before actively performing job duties.
  4. Drug and Alcohol screenings
  5. A review of the applicant's driving record for points and serious offenses.

Upon hire, all employees are guided through the following:

  • An overview of company policies (Including our Drug/Alcohol Abuse Policy, No-Smoking Policy, Sexual Hararssment Policy, Firearm Policy, Cell Phone & Texting Policy, & Driver Code of Conduct)
  • Customer Relations Training
  • HIPPA Training
  • The needs of those using mobility aids (ex. Wheelchairs)
  • The needs of Brain Injured/Dementia/Alzheimer Passengers
  • CPR/First Aid Training
  • Fire Extinguisher Use Review
  • Use of Wheelchair Lift and Restraints
  • Driver Safety/Defensive Driving
  • Severe Weather Training
  • Incident & Accident Reporting Process



All of our drivers are First Aid/CPR certified, have training in ADA (American's w/Disabilities Act) law and are trained as drivers and wheelchair accessible vehicle operators through a nationally accredited program (Community Transportation Association of America or CTAA).

Clean, Mechanically Sound Vehicles

We have a variety of vehicles in our fleet to suit your needs.

Passenger Vans with capacity to carry 3 - 15 patients, equipped with:

  • Child Safety Locks
  • Air Conditioning/Heat
  • GPS system
  • Safety Belts & Tie Downs
  • Wheelchair Lifts/ramps
  • First Aid Kits
  • Fire Extinguisher roofs
  • High roofs

4-Door Sedains equipped with:

  • First Aid Kits
  • Fire Extinguisher
  • GPS system
  • Air Conditioning/Heat
  • Child Safety Locks
  • Safety Belts

Insurance & State of Michigan Requirements

Commercial Auto & Liability Insurance

All drivers and vehicles are insured. Our insurance policy has provisions for drivers and their passengers in the event of an accident.

Compliance with MDOT (Michigan Department of Transportation)

Under MDOT, all passenger vehicles must be registered with the state and fully inspected to comply with State safety standards. All vehicles comply with MDOT requirements.

We promise to provide a safe and reliable transportation service in company vehicles that are clean, in good mechanical order and professionally driven for the comfort and convenience of our passengers.

To ensure that we continually live up to this promise, we follow the Xpress 7-Point Process:

  • Utilize a driver screening program
  • Train our drivers thoroughly
  • Adhere to a regularly scheduled, written vehicle maintenance program
  • Ensure that company vehicles are washed, cleaned and inspected on a regular basis.
  • Equip each company vehicle with 2-way communication.
  • Meet/exceed local, state and industry insurance requirements
  • Registered with the Michigan Department of Transportation (MDOT).